Return and Refund Policy for Trend Square USA

Introduction

Trend Square USA works hard to make sure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we’re here to help. This Return and Refund Policy explains the conditions and processes for returning items and receiving refunds.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

1. The item must be unused, unworn, and in the same condition that you received it.
2. It must be returned in its original packaging with all tags attached.
3. Returns must be initiated within 30 days of receiving your order.
4. Undergarments, sale items, and customized products are not returnable unless defective or damaged.

How to Start a Return

• Contact Us: Contact our customer support team at info@trendsquareusa.com for a return authorization.
• Include the following: Order number, item(s) you want to return, and reason for return.
• Get Instructions: Our team will give you step-by-step instructions on how and where to send your item(s).

Shipping for Returns

Return shipping is the customer’s responsibility unless the item received was defective, damaged, or incorrect. We suggest using a trackable shipping service or buying shipping insurance. Trend Square USA will not be responsible for lost or damaged returns while in transit.

Refund Policy

After receiving and examining your returned item(s), we will inform you of the acceptance or rejection of your refund. In case of approval, refunds will be processed according to the following:

• Refunds will be made back to the original payment method used to make the purchase.
• It will take about 5-10 business days for the refund to reflect in your account, depending on your payment provider.
• If the return is because of our mistake (for example, a wrong or defective item), we will also refund the original shipping cost.

Exchanges

If you want to exchange an article to another size, color, or product, just follow the process of return above and order your new desired item. Exchanges are based on status.

• Non-Returnable Items
• The following items are non-returnable and/or non-refundable:
• Gift cards
• Final sale items
• Personalized or customized items
• Intimate or sanitary products

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Include photos of the item and its packaging to expedite the resolution process.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Trend Square USA
Email: info@trendsquareusa.com

Phone: 7348215513

We’re committed to making your shopping experience with Trend Square USA seamless and enjoyable. Thank you for choosing us for your premium clothing, trendy jackets, and high-quality mobile accessories.